This Privacy Policy sets out how we, [John Long Planning Ltd], obtain, store and use your personal information when we obtain or collect your personal information from you or you interact with our website:
www.johnlongplanning.co.uk (our website). This Privacy Policy is effective from 18 September 2018.
Please read this Privacy Policy carefully. We recommend that you print off a copy of this Privacy Policy and any future versions in force from time to time for your records.
Our details
Our registered address is: 45 The Street, Surlingham, Norfolk NR14 7AJ). Tel. 01508 538218. Our Company Registration Number is: 1156836.
How we collect or obtain personal information about you
Your personal information is obtained when you provide it to us (e.g. by contacting us, including via our website) and occasionally from third parties.
Personal information we collect or obtain about you
The personal data we hold is your contact data, related to specific planning projects. The personal client data consists of your name, address, billing address if different, email addresses, telephone numbers and website address if applicable. We do not hold sensitive personal client data or your sensitive personal financial data.
How we use your personal information
Your personal data is used for administrative and business purposes, including providing fee proposals and confirming instructions for planning work on specific projects; for providing project updates; for including on planning application forms and local plan promotion forms and for the purposes of invoicing etc. Occasionally, your personal data is shared with other consultants in order for them to provide you with fee proposals and information for project related work and to seek formal instructions directly from you. We will obtain consent from you first before we share your personal information with other consultants.
How long we retain your personal information
In order to comply with HMRC practices, your personal data will be stored for 6 years and then hard copies will be destroyed and electronic information deleted.
How we secure your personal information
We keep the hard copy of your personal data within lever arch files which are stored in lockable filing cabinets in our office. Our office is protected by a regularly service security alarm (First Protect) and a CCTV system (Nest Aware).
We keep the electronic copy of your personal data on laptop/pc hard drives, which are protected by regularly updated security software (Kaspersky). The on-site hard drive back system up is encrypted. The off-site (cloud) back-up systems we use (Dropbox, Google Drive and icloud) all have their own security protection. Passwords for these off-site back-up systems are kept securely in the Kaspersky Password Manager system. We also keep your personal client data on off-site accounting and time charge systems via applications (XERO and WORKFLOWMAX), which have their own security.
Our use of cookies and similar technologies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Transfers of your personal information to other countries and safeguards used
We will not transfer your personal information to other countries, outside of the European Economic Area.
Your right to object to the processing of your personal information for certain purposes
You can access your personal information and can be informed about its use. You can correct your personal information; have your personal information deleted; restrict the use of your personal information; object to the use of your personal information; complain to a supervisory authority; and withdraw your consent to the use of your personal information at any time.
Consequences of not providing your personal information to us.
If you do not provide your personal data, or permission to use it for administrative and business purposes in relation to provision of a service, then we are unable to provide you with a service.
Changes to our Privacy Policy
We will review and update our privacy policy as necessary.
Changes to your information
You can request changes/updates to your data at any time.
Our details
The data controller in respect of our website is John Long of 45 The Street, Surlingham, Norfolk. NR14 7AJ. You can contact the data controller by writing to John Long of John Long Planning Ltd, 45 The Street, Surlingham, Norfolk. NR14 7AJ or sending an email to john@johnlongplanning.co.uk
23 November 2018